FAQ

Answers about AltMax

Quick answers on WhatsApp, chatbot, plans and bookings.

What is AltMax?

AltMax is an AI business automation platform for WhatsApp, website chatbots, Meta lead capture, appointment booking with Google Meet, AI page building, email and CRM — in one place.

Do you use official WhatsApp?

Yes. AltMax connects via WhatsApp Cloud API and Meta Embedded Signup (WhatsApp Business Account + phone).

Will the chatbot invent product prices?

No. It answers from your pages, products, FAQs and documents. Always review critical answers before relying on them for compliance-sensitive topics.

What is Facebook Connect?

An add-on included from the Growth plan that links your Facebook Page and Lead Ads Instant Forms so leads sync into AltMax Contacts.

Can the AI book appointments?

Yes. Enable appointments in the chatbot. Customers can also use your public booking page. Google Meet links can be created automatically when Calendar is connected.

What is in the ₹999 plan?

Starter includes WhatsApp inbox capabilities, AI chatbot, appointments with Meet, AI website/landing builder, CRM basics and email tools.

What does ₹1,999 add?

Growth includes Starter plus online shop and Facebook Connect for Lead Ads.

What does ₹2,999 add?

Scale includes Growth plus Instagram automation and AI Ads Manage to help run ads on Meta.

Is there a contact form on the website?

No. Reach us on WhatsApp or email from the Contact page.

Who owns my customer data?

You do. Use AltMax to operate your business communications and CRM; keep access limited to your staff accounts.

Frequently Asked Questions

Find quick answers about our products, services, and support.

Support TicketsWhat languages can I use in tickets?
You may write in English or your preferred language. Our team will reply in a language we can support; keep messages clear and polite for the fastest resolution.
Support TicketsHow do I escalate an urgent issue?
Open a ticket at https://altmax.ai/support with subject line URGENT and clear details. For immediate contact you may also reach AltMax at [email protected] or 9964770022 if listed on the website.
Support TicketsWhere can I read more FAQ about support?
Visit the FAQ page on altmax.ai (faq) for common questions. For personal help, log in and use https://altmax.ai/support.
Support TicketsDoes the AI chatbot create tickets automatically?
No. The chatbot does not open tickets for you. If you need human support, go to https://altmax.ai/support after logging in, or ask the chatbot and it will give you that link when appropriate.
Support TicketsCan partners or franchise users use support tickets?
Yes. Log in with your partner user account and open https://altmax.ai/support. The same secure ticket system applies to all registered account types.
Support TicketsWhat if I forgot my login password?
Use the Forgot password link on the login page before opening a ticket. If you still cannot access your account, contact us at [email protected] or 9964770022 with proof of ownership.
Support TicketsWho can see my support messages?
Only you (or your vendor account) and authorized AltMax support staff can view your tickets. Do not share your login password with anyone.
Support TicketsIs support available on mobile?
Yes. Log in on your phone browser, go to https://altmax.ai/support or Vendor Support Center, and use the same ticket interface as on desktop.
Support TicketsCan I reopen a closed ticket?
Reply on the same ticket thread if still visible. If you cannot access it, open a new ticket and reference the old ticket number so we can link the history.
Support TicketsWhat ticket statuses mean?
New/Open means we have not finished helping yet. Answered means staff replied and may wait for your response. Closed or Resolved means the issue is complete unless you reply again.
Support TicketsHow long does it take to get a reply?
Response times depend on queue volume and priority. Tickets waiting for staff are handled in order. Check https://altmax.ai/support for updates; urgent billing issues mention that in the subject.
Support TicketsWhat information should I include in a new ticket?
Use a clear subject line, describe the problem step by step, include order or account details if relevant, and attach screenshots. The more specific you are, the faster we can help.

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Answers about AltMax

Frequently Asked Questions

Support TicketsWhat languages can I use in tickets?

Support TicketsHow do I escalate an urgent issue?

Support TicketsWhere can I read more FAQ about support?

Support TicketsDoes the AI chatbot create tickets automatically?

Support TicketsCan partners or franchise users use support tickets?

Support TicketsWhat if I forgot my login password?

Support TicketsWho can see my support messages?

Support TicketsIs support available on mobile?

Support TicketsCan I reopen a closed ticket?

Support TicketsWhat ticket statuses mean?

Support TicketsHow long does it take to get a reply?

Support TicketsWhat information should I include in a new ticket?

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