Cancellation & Refund

This Cancellation and Refund Policy explains how cancellations and refunds work for AltMax subscriptions, modules and related services — including AI website builder, WhatsApp Business tools, AI chatbot, CRM/leads, appointments, support/helpdesk, automations and custom setup work.

By purchasing or using paid Services you agree to this Policy together with our Terms and Privacy Policy.

1. Scope of services covered

• Monthly or yearly platform subscriptions
• AI website builder access and related hosting/publishing for your plan
• WhatsApp inbox, templates, automations and messaging modules
• AI chatbot setup and usage entitlements
• CRM, leads, appointments and support/helpdesk modules
• Wallet/credits consumed for billable actions (where applicable)
• Onboarding, custom configuration and development quoted separately

2. How to cancel

2.1 Subscriptions

To avoid the next renewal charge, request cancellation in writing (email to [email protected] or via registered support) before the renewal date shown on your invoice or billing screen. Cancellation stops future renewals; it does not automatically refund the current paid period unless an exception in section 3 applies.

2.2 Projects / custom work

Notify us as soon as possible if you wish to stop a project. Work already completed remains billable. Advance fees are handled under section 3.

2.3 Connected third-party services

Cancelling AltMax does not cancel Meta WhatsApp conversation fees, Google charges, SMS, domains, SSL, app-store fees or payment-gateway costs. You must manage those directly with those providers.

3. Refunds

3.1 General no-refund policy

Fees for digital products and services listed in section 1 are generally non-refundable once:

• your shop/plan has been provisioned or activated,
• WhatsApp/chatbot/CRM/appointment/support modules have been enabled,
• AI builder or custom development work has started, or
• wallet credits or billable units have been consumed.

3.2 Exceptions (sole discretion)

We may consider a refund only in exceptional cases, for example:

• Non-performance by AltMax — we fail to deliver an agreed service due to factors within our reasonable control; or
• Technical impossibility — we determine the requested service cannot be delivered as originally agreed for technical reasons identified before substantial work is completed.

Any approved refund amount, method and timeline are determined by AltMax after review, and subject to applicable law.

3.3 No partial refunds for completed work

We do not provide partial refunds for services already rendered, modules already used, or custom work already delivered. Credits already spent are not restored except at our discretion for documented platform billing errors.

3.4 Third-party charges

WhatsApp conversation fees, SMS, advertising, gateway fees and similar charges paid to third parties are never refundable by AltMax.

4. Non-payment & suspension

If invoices remain unpaid, we may suspend websites, dashboards, WhatsApp/chatbot, appointments, support or other features until outstanding amounts (and any applicable restoration charges) are cleared. Suspension for non-payment does not create a refund entitlement.

5. Chargebacks

Please contact us before initiating a payment dispute. Unfounded chargebacks for delivered digital services may result in account suspension and recovery of fees, bank costs and administrative expenses where permitted by law.

6. Disputes

Contact [email protected] first so we can try to resolve the issue. Unresolved disputes are handled under the governing law and jurisdiction stated in our Terms, subject to mandatory consumer protections.

7. Changes

We may update this Policy from time to time. The effective date on this page will change when we do. Please review it periodically.

8. Contact

AltMax
Email: [email protected]
WhatsApp: +91 99647 70022
Related: Terms · Privacy